FAQs
1. What is M&A online?
M&A online is an internet stock trading system that enables you to trade in local stocks market of Bursa Malaysia Securities Berhad from any corners of the world. You may send orders and access to your trading account information online at any time.
2. What are the salient features of M&A online?
Intelligent Buy and Sell Applet
Order entry and amendment request
Standing instruction for order management
Order revision and cancellation
Real time stock prices, indices, news and intraday chart of Bursa Malaysia Securities Berhad
Favorite stock watchlist
Historical stock information and charting
Current position of your portfolio
Historical and latest transaction information of your account
Insufficient stock alert for your sell order
Current market news and corporate announcements
Receive your business done report via email
Straight Through Processing order (also known as “Direct Market Access”)-subject to Company’s approval
3. What will be the fees/charges to subscribe to M&A online?
Currently, the M&A online is provided absolutely FREE of charge! However, we reserve the right to impose any charges for the usage of service in future.
4. What type of transaction is allowed through M&A online?
You may send normal market orders through M&A online. Off market orders such as married deal and crossing are not available at this moment.
5. Can I send an odd lot order through M&A online?
Yes, you may send an odd lot order online.
6. If I have more than one trading account with M&A, can I request all my trading accounts to be linked to M&A online?
Yes. You may request all your trading accounts with us to be linked to M&A online.
7. Can a corporate client subscribe to M&A online?
Yes. We require the company to submit a separate company’s resolution for online trading.
8. If I am using M&A online service, can I still give an order to my Dealer’s Representative through phone?
Yes. The orders given to your Dealer’s Representative will be reflected online. You may view the order in the “Order Detail” screen under the “Order Source” column. Phone orders are indicated as “P”.
1. When do I need to pay for my PURCHASE contract?
All purchase contracts must be settled on T+2 (before 2.00p.m) in accordance with Bursa Malaysia Securities Berhad’s FDSS rules.
Note :
T day is the day on which shares are bought/sold.
2. How do I make payment for my PURCHASE contract?
a. Payment through our counters
You may issue a cheque payable to M&A Securities Sdn Bhd for your account name and forward your cheque to your Dealer’s Representative or drop by to our counters to make the payment.
b. Payment via direct bank-in
Alternatively you may bank in your payment to any of our bank accounts stated below:
For Ipoh clients
| No. | Bank | Bank Account Number |
|---|---|---|
| 1. | Maybank Berhad | 5080-1070-0650 |
| 2. | Maybank 2u.Com | 5144-8612-2388 |
| 3. | Public Bank Berhad | 3092-6564-16 |
| 4. | Hong Leong Bank Berhad | 048-00211394 |
| 5. | RHB Bank Berhad | 2080-1600-1327-46 |
| 6. | Alliance Bank Malaysia Berhad | 08018-001000-9261 |
| 7. | CIMB Bank Berhad | 8004-9388-43 |
For Kuala Lumpur Principal Office and Penang clients
| No. | Bank | Bank Account Number |
|---|---|---|
| 1. | Maybank Berhad | 5144-8610-4023 |
| 2. | Maybank 2u.Com | 5144-8612-2388 |
| 3. | Public Bank Berhad | 3118-7007-26 |
| 4. | Alliance Bank Malaysia Berhad | 08018-001000-9261 |
| 5. | CIMB Bank Berhad | 8006-2003-06 |
| 6. | Hong Leong Bank Berhad | 048-00211394 |
For Johor Bahru clients
| No. | Bank | Bank Account Number |
|---|---|---|
| 1. | Maybank Berhad | 5144-8610-4023 |
| 2. | Maybank 2u.Com | 5144-8612-2388 |
| 3. | Public Bank Berhad | 3118-7007-26 |
| 4. | CIMB Bank Berhad | 8006-2003-06 |
| 5. | RHB Bank Berhad | 2010-7100-1712-40 |
| 6. | Hong Leong Bank Berhad | 048-00211394 |
Reminder :
a. All cheques must be made payable to "M & A Securities Sdn Bhd for Clients' Name"
b. Please indicate your client number and payment details on the bank-in slip and fax it to us at fax numbers below or alternatively you may inform your Dealer’s Representative.
c. Please be reminded that it’s best practice to take the measures below when making payment to us via cheque deposits or transfer monies to our Clients’ Trust account(s) for purposes of settling outstanding position/trust in your trading account :
i. To provide the bank-in slip of cheque banked-in/evidence of monies transferred to our Operations Department directly;
ii. To confirm details of cheque banked-in or monies transferred with our Operations Department directly;
iii. Double check the official receipts issued/setoff receipts/monthly statement sent to you and inform our Operations Department immediately if there is any discrepancy.
The above measures will better safeguard your interest and assist us in updating of money received promptly.
Please contact our Operations Department in respective branches below if you have any queries:
Kuala Lumpur and Kuchai Branch : 03-2282 1820 (Tel) 03-2283 1019 (Fax)
Ipoh Branch : 05-241 9800 (Tel) 05-255 1015 (Fax)
Johor Bahru Branch : 07-338 1233 (Tel) 07-333 1088 (Fax)
Penang Branch : 04-226 3878 (Tel) 04-226 3738 (Fax)
d. Payment via online banking
You may effect online funds transfer through www.pbebank.com.my or www.maybank2u.com.my
3. What happens if I miss the T+2 cut-off time payment for my purchase contract?
Your shares will be force sold on T+3.
4. When will I receive my sale proceeds for my SELL contract?
All delivered sell contracts will be paid on T+2 (by 2.00p.m) in accordance with the Bursa Malaysia Securities Berhad’s FDSS rules.
5. What happens if I have sold the shares and I do not have sufficient shares in my account?
Your trade will be bought-in on T+2 or cash settled on T+3 if the buying-in is unsuccessful.
Note:
Shortselling is an offence in accordance with Capital Markets And Services Act 2007 (Act 671)
6. What are the transaction costs that I have to pay for online trades?
a. Commission
Commission is at a discount to the normal rate.
b. Clearing Fee
Clearing fee for on-market transaction is 0.03% of contract value (maximum is RM1,000.00)
c. Stamp Duty
| Category | Instrument | Stamp Duty |
|---|---|---|
| (a) Shares or stock | Ordinary share, Preference share, Loan Stock, Exchange Traded Bond & Sukuk Bond | RM1.50 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM1,000 |
| (b) Marketable securities | Company warrant, Structured warrant, Right (OR, LR), REIT, Closed End Fund, Stapled Securities | RM1.00 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM200 |
1. How secure is M&A Online trading site?
- M&A Online is secured by the following security technologies to protect your information:
- Secure Socket Layer (128 bit SSL) encryption technology
- Firewall protection
- User ID and Password protection
- Security Trading PIN which is created and only known by you
2. What can I do to safekeep the security of my account?
Below are a few recommended precautions that you may wish to take:
Change your password regularly
Do not allow any third party to register online on your behalf
Do not reveal your password/PIN to anyone
Do not write down your password/PIN where someone can find or figure out
Always remember to logoff the system when you are away from your PC
3. What happens if I fail to log in after several attempts?
Your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended after three unsuccessful log-ins. For immediate release of your User ID and Log-on Password, please contact our customer service counter 05-241 9800 or 03-2282 7308; or send email to [email protected] .
4. What happens if I forget my Log-on Password or trading PIN?
Please follow the steps below to retrieve the new Log-on Password or Trading PIN:
1. Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in
2. Key-in User ID and answer the hint question correctly.
3. The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email.
5. What happens if I am unable to answer my hint question correctly?
Please contact our customer service counter at 05 241 9800 or 03 2282 7308; or send email to [email protected] for assistance. Our customer service officer will contact you to go through some identity verification. Thereafter, a new temporary Log-on Password or Trading PIN will be sent to you via Email.
1. What are the minimum system requirements?
The following are the requirements:
- Intel Core i3 Processors, 8 gigabyte (GB) of system memory (RAM);
- Recommended Intel Core i5 Processors, 16 gigabyte (GB) of system memory (RAM);
- Windows 10 and above;
- Google Chrome (latest version), Firefox (latest version), Microsoft Edge (latest version);
- Adobe Acrobat Reader 11.0 and above;
- The monitor resolution should be at least 1366 x 768 for better viewing
2. I can access to M&A Online from home but not from office?
The problem could be due to internal set up of your company’s network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to M&A Online, please ask your company's network administrator to include www.mnaonline.com.my in the list of authorized websites.
3. System does not show real-time quotes?
The delay in stock prices could be due to the following factors:
- Your PC and modem specification play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to.
- Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your telephone line, the Internet traffic condition, or the quality of service provided by your ISP.
4. How do I know if pop-up blocker program is blocking my access to mnaonline?
To take full advantage of all features of eTrading, pop-up blockers need to be disabled.
There are many pop-up blockers available on the market. Many other browsers, such as Microsoft Edge, Firefox, Opera and Google Chrome also have built-in pop-up blockers.
Disabling Microsoft Edge’s Pop-up Blocker
Go to Settings and more … at the top of your browser
Select Settings > Cookies and site permissions
Under All permissions, select Pop-ups and redirects
Turn on the Block (recommended) toggle
Disabling Firefox’s Pop-up Blocker
Go to Options
Click on Privacy & Security
Scroll down to Permissions
Untick Block Pop-up windows
Disabling Opera’s Pop-up Blocker
Go to tools
Select Preferences
Click on Windows
Select Open all pop-ups in Pop-ups list
Disabling Google Toolbar’s Pop-up Blocker
Click the three dot menu icon at the top-right corner
Select Settings
Click Privacy and Security in the left panel
Click Site Settings under Privacy and security section
Click on Pop-ups and redirects
Turn the toggle for Pop-ups and redirects off
+6 03 – 2282 7308 
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